SMART BITS

Effective Date: September 30, 2026

SMART BITS PHONE ACCESSORIES LIMITED, with its registered office at Sky Business Centres, 57 Clontarf Road, Dublin 3, D03 A7P0, Ireland (referred to as “we”, “us” or “our”), operates the e-commerce website www.smartbitsphone.com selling high-quality phone cases, USB-C charging accessories and other mobile device peripherals. This Refund and Returns Policy is formulated to comply with EU consumer protection regulations and Ireland’s commercial requirements, establishing fair, transparent trading rules that balance the legitimate rights and interests of both consumers and our business. Our core principle strictly prohibits the “no-return, only refund” mechanism, ensuring all post-sales processes follow the rule of “return of goods precedes processing of refund requests” under all valid circumstances, to safeguard a fair, trustworthy trading ecosystem for both shoppers and our small business.

1. Eligibility for Returns

To qualify for a valid return, all submitted applications must meet the following clear requirements:

• You may initiate a return application within 30 calendar days from the date you receive your ordered goods, which fully aligns with the extended service commitment we provide beyond the 14-day statutory no-reason return period specified by EU Consumer Rights Law.
• All returned items must remain in unused, original condition, with intact product tags, unbroken original packaging and no visible signs of wear, damage or personal alteration, to ensure the goods are eligible for secondary sale. Custom engraved or personalized phone case products are excluded from general no-reason returns unless manufacturing defects are confirmed upon receipt.
• For returns arising from confirmed product quality issues, missing components or severe description mismatch between the received item and the display on our website, you are required to provide clear photos or short video evidence that verifies the problem, to help us verify your application quickly and accurately.

2. Explicit Prohibition on “No-Return Only Refund”

We strictly reject all forms of “no-return, only refund” requests under all valid scenarios, in full compliance with the provisions of the Measures for the Supervision and Administration of Online Trading Platform Rules that took effect on February 1, 2026, which forbids platforms from forcing merchants to bear “refund without return” responsibilities. No matter the situation, you cannot obtain a full or partial refund from us without returning the corresponding purchased product to our designated return address, with the only limited exception of confirmed lost parcels that never reach your hands, verified jointly by our logistics partner and you. Any malicious attempts to apply for unjustified refund while retaining the product will be recorded in our system, and we reserve the right to pursue corresponding legal liability for losses caused to our business.

We do not support platform unilateral arbitration that approves only-refund requests without our prior consent. All post-sales disputes will be resolved through mutual communication and fair two-party, to avoid scenarios that cause us to suffer the unfair consequence of “losing both money and goods”.

3. Standard Return Processing Workflow

1. Submit a return application through the “My Account” section on our website, or send a clear application containing your order number, product SKU and return reason to our official contact email: [email protected], our support team will review and respond to your request within 48 working hours.
2. After your application is approved, we will send you the detailed designated return address, and you will send the product back to us via a traceable logistics service. For returns caused by our quality errors, we will bear the reasonable return postage cost by providing corresponding shipping compensation; for no-reason returns within the 30-day window, the return shipping fee shall be borne by you, the consumer.
3. After we receive and inspect the returned goods, confirming that the items meet the return eligibility requirements, we will process the corresponding full or partial refund within 7 working days, and the refund amount will be transferred back to your original payment account through your initial payment method. The arrival time of the refund shall follow the processing rules of your issuing bank, which usually takes 3 to 5 working days.

4. Special Notes

Free shipping services we offer for orders over €80 do not affect the normal execution of this returns policy. If you return part of the items from an order that originally qualified for free shipping, and the remaining order value after the return is lower than the €80 free shipping threshold, the corresponding standard shipping fee we previously covered will be deducted from your final refund amount. For any questions or consultations related to our Refund and Returns Policy, you can contact our customer service team at any time via our official phone number +353 1 853 2533, or send an email to [email protected], we will respond to you as soon as possible.