Effective Date: September 30, 2026
SMART BITS PHONE ACCESSORIES LIMITED, with its registered office at Sky Business Centres, 57 Clontarf Road, Dublin 3, D03 A7P0, Ireland, operates the e-commerce website www.smartbitsphone.com offering scratch-proof phone shells, high-speed Type-C charging gear, multi-device adapters and a full range of mobile device peripherals for customers across Ireland and worldwide. This Shipping Policy clearly defines all rules related to order processing, shipping options, delivery timelines, fee structures, customs compliance and related terms, to help you fully understand our logistics arrangements before completing your purchase. All operations under this policy strictly comply with Irish commercial regulations, EU postal and delivery service requirements, and applicable international trade rules, ensuring every order is processed transparently, efficiently and reliably.
1. Order Processing Rules
All successfully confirmed orders will undergo a standard 24-hour processing window after payment confirmation, during which our team completes product quality re-verification, secure protective packaging and logistics label generation to avoid transit damage to your mobile accessories. For orders placed after 3 PM local Irish time on business days, the 24-hour processing window will start from the next working day. All orders submitted on weekends or national public holidays will be dispatched on the immediately following next business day, as no shipments are arranged on statutory public holidays in Ireland. Once your package leaves our warehouse, full tracking information will be automatically generated and updated to your user account on our website, and a notification email containing the tracking link will be sent to your registered email address promptly. For customized mobile phone case products that require personalized engraving or printing services, an additional 3 to 5 days of preparation time will be required before shipping, which will be clearly indicated on the corresponding product detail page before you place your order.
2. Available Shipping Options, Coverage and Estimated Delivery Time
We provide tiered, flexible shipping solutions tailored to domestic Irish customers and international shoppers, to match different delivery speed needs:
- Free Standard Domestic Shipping: Automatically applies to all valid orders with a total value over €80, with no extra shipping costs charged. This service uses USPS Ground Advantage, covering all regions across the Republic of Ireland, with an estimated delivery time of 2 to 5 business days from dispatch.
- Priority Domestic Shipping: Available for all Irish domestic orders at a starting cost of €7.90, using Priority Mail service with a 2 to 3 business days estimated delivery window after dispatch, ideal for shoppers who need their phone accessories urgently.
- Priority Mail International: For international customers located in eligible countries and regions outside Ireland, this service is offered at a starting rate of €32.65, with estimated delivery completed within 6 to 10 business days after dispatch.
- Priority Mail Express International: Our fastest international delivery option, priced starting at €62.70, guarantees delivery within 3 to 5 business days after dispatch for eligible destinations, with full priority customs clearance support.
All listed base shipping rates are for reference only, and final charges may be adjusted slightly based on actual package size, total weight and specific delivery destination. You can view the exact final shipping cost for your order before completing the payment process on our checkout page. We currently do not cover delivery to regions under international sanctions or with restricted postal access, and we will clearly notify you via email if your shipping address falls outside our service coverage after you submit your order.
3. Free Shipping Eligibility Rules
Our free shipping offer applies automatically to all orders over €80 shipped to eligible Irish domestic addresses. If you return partial items from an order that originally qualified for free shipping, and the remaining value of your kept goods falls below the €80 free shipping threshold, the standard domestic shipping fee we previously covered for the order will be reasonably deducted from your final refund amount, which aligns with our previously published Refund and Returns Policy to maintain fair trading arrangements.
4. International Shipping Customs and Duties Notes
For all international orders shipped outside the EU, customers are obligated to pay all applicable import duties, customs tariffs and local processing fees that may be levied by the destination country’s customs authority upon delivery, as these charges are out of our control and vary significantly across different regions. For all customers located within the EU and Ireland, we strictly comply with local VAT regulations: all goods stored and sold locally have completed corresponding VAT registration formalities, and all required tax charges are already included in the displayed product prices on our website in line with EU commercial rules. All exported products from our store carry complete and accurate Country of Origin (COO) labels that meet international customs requirements, and all electronic Type-C accessories fully adhere to CE certification standards to pass mandatory safety checks for entry into EU member states. No additional hidden charges will be added to your order after checkout.
5. Post-Dispatch Issues and Support
If your tracking information shows that your package has been marked as delivered but you have not received the parcel, please contact our customer service team within 7 calendar days to initiate an investigation, after which we will work with our logistics partners to resolve the issue as soon as possible. If you have any inquiries or concerns about our shipping arrangements, you can reach us at any time via our official contact email [email protected], or call our support hotline at +353 1 853 2533 during our business hours. We will respond to your shipping-related queries within 24 working hours, to ensure you get your ordered mobile accessories smoothly and on schedule.